A: Showings can be scheduled online through our website. Depending on the property, showings may be self-guided or conducted with an agent.
Q: What are your rental requirements?
A: To qualify, applicants must meet minimum income, credit, and background requirements.
View full rental requirements here.
Q: How long does the application process take?
A: Most rental applications are processed within 2–3 business days once all required documents have been submitted.
Q: What documents do I need to apply?
A: To complete your rental application, you will typically need:
Government-issued ID
Proof of income (pay stubs, bank statements, or employment verification)
Completed application for each occupant over 18
Q: Is the application first-come, first-served?
A: Applications are processed in the order they are fully completed and submitted with all required documentation.
🔹 Payments & Rent
Q: What payment methods do you accept?
A: Rent can be paid securely online through your tenant portal, using PayNearMe, or at our bank.
Q: When is rent due?
A: Rent is typically due on the 1st of the month, with a grace period until the 5th. Late fees may apply if payment is not received on time.
Q: Can I make partial rent payments?
A: Partial payments are generally not accepted unless prior written approval is given.
Q: Do you accept cash payments?
A: While we do not accept cash payments directly, cash can be used through PayNearMe.
Q: What happens if I don’t pay rent?
A: Failure to pay rent may result in late fees, formal notices, and an eviction, as outlined in your lease agreement.
🔹 Maintenance & Repairs
Q: How do I submit a maintenance request?
A: All maintenance requests must be submitted in writing through your tenant portal to ensure proper tracking and faster response times.
Q: What is considered a maintenance emergency?
A: Maintenance emergencies include issues that threaten safety or cause major property damage, such as:
Active water leaks or flooding
Fire or smoke
No heat or AC in extreme conditions
Q: What should I check before submitting a maintenance request?
A: Many common issues can be resolved quickly by checking:
AC not working → check thermostat settings, batteries, and air filter
No power → check circuit breaker panel
Garbage disposal not working → press the reset button underneath
No water → confirm service is active and valves are open
Q: Who is responsible for maintenance costs?
A: Property owners cover standard repairs. Tenants are responsible for damages caused by misuse, neglect, or failure to report issues promptly.
🔹 Lease Rules & Policies
Q: Can I add or remove a roommate?
A: Any changes to occupants must be approved in writing and will require a new application and lease modification.
Q: Can I have long-term guests?
A: Extended stays by guests may be restricted. Please refer to your lease agreement.
Q: Can I install fixtures (TV mounts, shelves, etc.)?
A: Modifications may require written approval. Tenants are responsible for restoring the property to its original condition unless otherwise agreed.
Q: Can I run a business from the property?
A: Operating a business from the property may be restricted depending on zoning and lease terms. Written approval is required.
🔹 Pets & Property Rules
Q: Are pets allowed in your rental properties?
A: Pet policies vary by property. Most homes allow pets with prior approval and completion of a Pet Application.
Q: Are there pet fees or restrictions?
A: Pet fees, pet rent, and breed or size restrictions may apply depending on the property.
Q: What happens if I bring a pet without approval?
A: Unauthorized pets are considered a lease violation and may result in fees and further legal action, including eviction.
🔹 Move-In & Move-Out
Q: What do I need to do before move-in?
A: Before receiving keys, tenants must:
Sign the lease agreement
Pay all required move-in funds
Set up utilities in their name
Q: How do I set up utilities before move-in?
A: Before your move-in date, we provide a Utility Setup Form with all required service providers and contact information.
All utilities must be activated in your name prior to move-in.
Q: Which utilities am I responsible for?
A: Utility responsibilities vary by property. You will receive a full breakdown during the leasing process along with your Utility Setup Form.
Q: When do I receive my keys?
A: Keys are released once all lease requirements are completed and utilities are confirmed active.
Q: What is required to get my full security deposit back?
